GENERAL DESCRIPTION OF POSITION
To assist the Assistant Manager and Retail Store Manager and leadership team with the day-to-day store operations and store performance to meet or exceed budget while operating in compliance with company standards, policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.
Greet and acknowledge all customers.
2.
Participates in the pricing, displaying, and selling of store merchandise within price ranges established by Goodwill management.
3.
Issue refunds and credits according to company policy and procedures.
4.
Accurately calculate discounts and other special offers
5.
Bag, box and wrap merchandise
6.
Use cash register, scanner, or other equipment to total sales, accept payments, or process refunds, credits, and exchanges.
7.
Ensures the proper rotation of all store merchandise.
8.
Manages store's loss control by watching customers and employees and reporting suspicious activity to Loss Prevention.
Ensures that items are not given away without authorization.
9.
Ensures a clean and safe environment in the store, processing area and/or donation center by practicing good housekeeping.
10.
Regular attendance is required as outlined in Goodwill's attendance policy.
11.
Observes safety procedures and personnel policies.
12.
Attends regular store meetings.
13.
Acts as a positive role model for employees, trainees, and customers in all respects of professional development.
14.
Perform any other related duties as required or assigned.
QUALIFICATIONS
PUBLIC CONTACT
Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operation.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee is occasionally exposed to outdoor weather conditions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Moderate diversity, moderately physical.
Work activities which allow for a moderate amount of diversity in the performance of tasks which requires somewhat diversified physical demands of the employee.
While performing the functions of this job, the employee is continuously required to use hands to finger, handle, or feel, talk or hear; regularly required to stand, walk, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; and occasionally required to sit, climb or balance.
The employee must occasionally lift and/or move up to 50 pounds; frequently lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
Frequent physical exertion and exposure to unfit donated goods.
Excellent customer service skills
Effective communication skills
Some computer knowledge a plus.
Must be able to interact cordially and productively with a variety of people.
Must be able to read, write and communicate clearly in English.
Must be able to work a flexible schedule, on short notice, including holidays, nights and weekends and occasionally in excess of 40 hours a week.
Ability to function in a hectic work environment with occasional periods of high stress.
Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds occasionally.
Must be able to stand and walk for a prolonged period and to frequently bend, stretch and stoop.
Must have reliable transportation.
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