Company Description
Teleflora brings together the time-honored tradition of sending flowers with the modern benefits of an advanced florist network, offering the kind of personal touches, artistry, and expertise you expect from a trusted neighborhood florist-even if that neighborhood is across the country.
Our Consumer Direct Representative position is an excellent opportunity for candidates to gain temporary to full-time employment with us.
As a Consumer Direct Representative for Teleflora, you will represent the company, acting as a front-line contact for our customers, consumers or florists.
If you like helping and speaking with people but don’t have call center experience, we will train you! We have a friendly and encouraging staff that is available when needed, and they help make each holiday fun by hosting games and other festivities.
This role will be 40 hours a week during first shift hours, and you will experience the best of both worlds by working our hybrid schedules.
Job Description
Receive incoming calls and enter orders or messages on behalf of our member shops when they are closed or have their phone lines transferred to us
Provide assistance with existing orders to identify, troubleshoot and resolve customer concerns
Research and resolve credit card issues and customer concerns
Conduct outbound calls to our floral partners to place orders to ensure successful order completion
Meet/exceed the daily, weekly and monthly performance metrics
Qualifications
Prior customer service, call center or florist experience preferred
Excellent customer service skills - friendly, courteous, and helpful - and be an active listener
Strong written, accurate spelling, and oral communication skills to write card messages, document notes, and enter accurate order data
Ability to speak clearly in a well-modulated voice using good diction and grammar and effectively communicate a product’s features and benefits
Capability to make independent decisions within our guidelines
Basic math, computer, and keyboarding skills required
Ability to multi-task in a fast-paced environment and navigate between multiple browser windows
Equipment required
Desktop or laptop with at least Windows10 operating system
headset with microphone
Strong internet connection of at least 5Mbps (download speed)
Equipment not compatible
Mac, Chromebook, Windows 7, tablet, or cell phone
No satellite or HughesNet
Additional Information
You will need to have a quiet, home office area with reliable internet coverage, laptop or desktop.
The Wonderful Company is an Equal Opportunity Employer and with opportunities for advancement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
EEO is the law - click here for more information
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