CSR - Customer Service Representative

Customer Service Department: Admin Customer Service Job Grade: TL-5 Reports To: Project Mgr.
FLSA: Non-Exempt General Summary: Interact with customers and sales team to provide information in response to inquiries about products and services and to handle and resolve complaints.
Essential Job Functions:  Enter orders into computer system.
 Ability to communicate with customers, internal sales and commissioned sales via phone, email, or in person.
 Ability to create spreadsheets in computer system.
 Ensure paperwork is filed appropriately.
 Provide orders to production as well as purchasing; provide purchase orders to customers.
 Knowledge of all company products and policies.
 Performing other duties as allotted by a manager or supervisor.
Knowledge, Skills, and Abilities:  Requires strong analytical ability, sound decision making with accuracy and attention to detail.
 Ability to apply problem solving and conflict resolution techniques and practices.
 Ability to develop effective working relationships with peers, supervisors, and managers within and across organizational lines.
 Excellent verbal and written communication skills and the ability to work with employees at all levels in the Organization and other business contacts in a professional and tactful manner.
 Ability to organize, prioritize and handle multiple assignments simultaneously.
Uses time efficiently.
 Ability to make sound decisions using information at hand.
 Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
 Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
 Ability to create a team environment and sustain employee morale.
Balances team and individual responsibilities.
*Education, Certificates and Licensures: * *High School Diploma or GED.
Previous customer service experience or related field preferred.
* Other Qualifying Knowledge, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Industry Knowledge -.
Knowledge of procedures, products, and services.
 Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Customer Service  Mathematical Skills - Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
 Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
 Computer - Skill in operating office equipment such as personal computer, software programs that include but not limited to administrative software, Microsoft Office applications, and telephone systems.
Physical Requirements While performing the duties of this job, the Never Rarely Occasionally Frequently Constantly employee is required to: Use hands to finger, handle, or feel X Reach with hands and arms X Talk or hear X Stand; walk; stoop, kneel, crouch or crawl X Lift and/or be able to move up to 50 pounds X Use close vision, distance vision, color vision, peripheral vision, depth perception, and X ability to adjust focus \*\*\*Trinity lighting reserves the right to modify, interpret, or apply this job description in any way the company desires.
This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.
This job description is not an employment contract, implied or otherwise.
The employment relationship remains “At-Will.
” The aforementioned job requirements are subject to change to reasonable accommodate qualified disabled individuals.
\*\*\* Job Type: Full-time Pay: From $18.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday * No nights * No weekends Education: * High school or equivalent (Required) Experience: * Computer skills: 1 year (Required) * Clerical: 1 year (Required) Shift availability: * Day Shift (Required) Work Location: In person